Shipping policy

Shipping Policy

Last updated: 14 October 2026

At Zorivaz, we want your shopping experience to be simple, convenient, and hassle-free. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods Available

We aim to deliver your orders safely and reliably through available courier and logistics partners.

Depending on your location and the product ordered, available shipping methods may include:

Standard Shipping: Our regular delivery option for most orders.
Express Shipping: A faster delivery option, where available and displayed at checkout.

Available shipping methods may vary depending on your delivery location, product availability, and courier service coverage.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.

Business days exclude Sundays and public holidays. Processing may take longer during major sales, festive periods, or circumstances involving product availability or payment verification.

Please note that order processing time is separate from the estimated shipping and delivery time.

You will receive an order confirmation after placing your order. Dispatch confirmation and tracking details will be provided when available.

3. Estimated Delivery Timeframes

Once your order has been dispatched, estimated delivery times are generally:

Major cities and metropolitan areas in India: 3–7 business days
Other serviceable locations in India: 5–10 business days
Remote or limited-service locations: Delivery may take additional time

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier availability, weather, public holidays, and other logistical factors.

Your estimated delivery timeframe, if provided during checkout, may be more specific to your order.

4. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Standard Shipping: Charges depend on the order and delivery location.
Express Shipping: Additional charges may apply where this option is available.
Free Shipping: If a free-shipping offer is available, its eligibility conditions will be displayed in the relevant offer or at checkout.

Any applicable shipping charges will be disclosed before you confirm your order. We will not add undisclosed shipping fees after checkout without your agreement.

5. Tracking Your Order

Once your order has been dispatched, we will provide tracking information when it is available from our shipping partner.

You can use the tracking link or tracking number to check the progress of your delivery.

Please allow some time for tracking information to become active after dispatch. Tracking updates may not appear immediately while the courier processes your parcel.

If you have not received tracking information or cannot track your order, contact us at shopzorivaz@gmail.com and include your order number.

6. Delivery Information and Address Accuracy

Please make sure that your shipping address, PIN code, phone number, and other delivery details are accurate when placing your order.

Incorrect or incomplete information may cause delays or unsuccessful delivery attempts.

If you notice an error in your shipping details, contact us as soon as possible at shopzorivaz@gmail.com. We will try to help, but changes may not be possible once the order has been dispatched.

Someone should be available to receive the parcel where the courier requires a recipient's confirmation or signature.

7. Delivery Issues and Delays

Although we work to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances such as:

Courier or logistics disruptions
Severe weather or natural events
Public holidays or peak shopping periods
Incorrect or incomplete delivery details
Restricted access to the delivery location
Other circumstances beyond our reasonable control

If your order is delayed, the tracking information should be your first reference for the latest available update.

If your order has not arrived within the estimated delivery window, please contact shopzorivaz@gmail.com with your order number. We will review the available information and help you with the next steps.

If a parcel arrives damaged, an incorrect product is delivered, or the order is marked as delivered but you have not received it, please contact us promptly so that we can investigate.

Nothing in this policy limits any refund, replacement, or other rights you may have under applicable Indian law.

8. Failed Delivery and Returned Parcels

If a courier cannot deliver your parcel because of an incorrect address, repeated unsuccessful delivery attempts, or the recipient being unavailable, the parcel may be returned to us.

If this happens, contact us at shopzorivaz@gmail.com. We will review the situation and explain the available options, which may include redelivery or a refund where applicable.

Any additional shipping charges will be communicated before being applied and only where permitted by applicable law and our disclosed policies.

9. International Shipping

Currently, Zorivaz focuses on shipping within India. International shipping is not available unless explicitly offered at checkout or announced by us.

If international shipping becomes available, the applicable destinations, delivery estimates, shipping charges, customs duties, import taxes, and other conditions will be disclosed before the order is completed, where applicable.